FREQUENTLY ASKED QUESTIONS
A list of commonly asked questions and answers about topics such as buying products, selling products, availing services, shipping, and many others.
Dropshipping is a method of retail where the store never physically holds the products it sells. Instead, when the retailer sells one of the products it stocks on its website, they buy the item from DROPPH who then ships the item directly to their end customer.
YES. Dropshipping subscription fee is P1000 per month. Discounted prices are available HERE if you avail more than one month.
Product prices mentioned on the website are fixed.
YES. The seller must have an online presence to do Dropshipping. Be it social media pages or online stores.
YES. Resellers / Dropshippers must add their prices to the products mentioned on our website to be displayed on your respective online platforms be it in Lazada, Shopee, FB Pages, Marketplaces, Own online eCommerce stores (Shopify, Woocommerce, Wix, Bigcommerce, Etc.) and others.
DROPPH also offers “store build” service where we build you an online store within (7) seven days. You can check the details HERE.
Business packages are also available to start up, scale up, leverage or convert your traditional to digital business to expand your sales reach. Check the details HERE.
Other services are also offered to help you complete your project or grow your business. Check the details HERE.
If the product is received faulty or defective by the end user, we will replace the item without questions asked. Just send it back to our warehouse at 14 Alexander St. Christine Village Brgy. Dela Paz Pasig City 1600 Contact #: 0956 598 7399 c/o Carlo Turqueza.
Return to sender (RTS) shipping cost will be backed charged to you as our customer. Item/s will be returned to our warehouse and will be dispatched for your next sale.
We pick, we sort, we pack, we ship, we transfer your money to you. Thus, handling, fulfillment and other fees is added to the normal shipping rates to cover this cost.
Product dimensions and weights are factors for shipping an item thus it will depend if the products will fit in a single standard pouch or package. Please contact our customer service for assistance.
Delivery of customer’s products are validated through our courier dashboard for clearance remittance.
Your money will be transferred to you via the payment method you preferred (Bank or Gcash account).
Payments are made weekly and a statement of account (SOA) is sent via email you used to purchase your Dropshipping subscription.
Affix your signature and send the SOA back to us enable for us to send your profit.
We maintain a minimum stock threshold of 50 items per product. You will be notified via your registered email if the stock is below the minimum stock threshold of 50 items per product.
We have two products sources. Suppliers and Vendors.
Suppliers: Products that does not have stock inventory mentioned on our product’s page is of DROPPH suppliers where the stocks are automatically monitored in-house and maintained to not go below the minimum stock threshold value of 50 items per product. While in some rare occasions where the products reached its selling life and to be discontinued, Resellers / Dropshippers are notified via their email addresses for possible out of stock or discontinued product life.
Vendors: DROPPH offers a facility to sell your own products via our “Sell On Drop” feature. Products with stock inventory mentioned on their products pages are of DROPPH vendors where they manually managed their stock quantity and are outside DROPPH control. Thus, monitoring of inventory must be made from time-to-time by the Resellers / Dropshippers.
Resellers / Dropshippers can dropship any products from both of our products sources by availing DROPPH Dropshipping service.
Depending on your location, DROPPH utilizes the safest and fastest local couriers to deliver your good nationwide. A list of couriers can be found in our “Different Delivery Options” page.
The estimated shipping time differs depending on your location.
Within Metro Manila: 1-3 days
Provincial Area: 5-10 days.
Island, Remote and hard-to-reach areas with restriction: No Delivery
Please note that the estimated shipping time does not include the processing period to within 1-2 working days. If order is placed on a Sunday or Public holiday, expect the order will be processed on the next working day.
Covid Notice: Following the developments related to COVID-19, we would like to inform you that we are working around the clock to ensure that there are minimal delays and interruptions on the delivery schedules. We are closely monitoring the government’s regulations and policies. We will keep you updated.
NCR: P165 x qty
LUZON: P205 x qty
VISAYAS: P225 x qty
MINDANAO: P250 x qty
Agusan Del Norte
Agusan Del Sur
Davao Del Norte
Davao Del Sur
Lanao Del Norte
Lanao Del Sur
Surigao Del Norte
Surigao Del Sur
Zamboanga Del Norte
Zamboanga Del Sur
Although DROPPH provides 24/7 customer support for our Dropshippers, Dropshippers customer inquiries and or complaints will be handled by them separately.
YES. DROPPH operates in line with our company quality policy with dedicated fulfillment team checking your products every step of the way from receiving your order up to dispatch of your items. See our company policy below:
The management and staff of Drop PH Philippines are committed to the highest quality standards. In our intention to be one of the leading online platforms for our customers and related interested parties in e-commerce, working with quality is a significant part of our day’s work.
To realize these, Drop PH Philippines commits to the following principles:
– Achieve customer satisfaction by providing the best possible products and services that meets or exceeds our customer’s requirements.
– Work together to build mutually beneficial relationship with external providers founded on cooperation, trust, and support.
– Understand customers’ needs and that of our relevant interested parties’ expectations.
– Develop employee’s competencies, empowerment and accountability through coaching, training, and development programs.
– Drive continual improvement on efficient business processes, realistic & measurable objectives, best practices, lessons learned and feedback.
– Drop PH’s Top Management takes full accountability and responsibility for the entire Quality Management System implementation supported by our managers and employees on every level of the organization to ensure these requirements are effectively implemented.
Drop PH is also committed to satisfy requirements that complies with the applicable management system requirement as well as applicable statutory and regulatory requirements, ensure that this quality policy is communicated and understood within the organization, and made available to interested parties as applicable
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